Shipping & Returns Policy

Annathletics strives to ensure complete satisfaction with every purchase. This Return and Refund Policy outlines clear guidelines for returns, exchanges, and refunds, designed to provide a seamless experience while maintaining transparency and trust. Please review the following details to understand eligibility, processes, and support options.

1. Returns and Exchanges

Your confidence in our products is our priority. Eligible items may be returned or exchanged within 7 days of delivery, provided specific conditions are met to ensure quality and fairness.

• Eligibility Criteria for Returns and Exchanges:
• Condition: Products must remain unused, unworn, and unwashed.
• Packaging: Original tags and packaging must be intact and undamaged.
• Timeframe: Returns must be initiated within 7 days from the delivery date.
• Proof of Purchase: A valid order confirmation or receipt is required.

Non-Returnable Items:

• Products designated as final sale or clearance.
• Customized or personalized items tailored to individual specifications.

2. Return Process

• Initiating a return is straightforward and efficient. Follow these steps to ensure a smooth process:
• Contact our customer service team via email or phone, providing your order number and return details.
• Receive a return authorization number and detailed shipping instructions from our team.
• Securely package the items and ship them using a trackable courier service to the provided return address.

3. Refund Policy

Upon receiving and inspecting returned items, Annathletics processes refunds within 8 business days to the original payment method. Alternatively, customers may opt for store credit or an exchange upon request.

Refund Processing Timelines:

• Credit/Debit Card: Refunds typically reflect within 10-12 business days, depending on the payment provider.
• Store Credit: Issued instantly upon approval for immediate use on future purchases.

4. Exchanges

For a different size, color, or style, exchanges are available for eligible items. Return the original item following the outlined process and place a new order for the desired product to expedite delivery.

5. Damaged or Defective Products

In the rare event of receiving a damaged or defective item, notify our customer service team within 3 days of delivery, including photos of the issue. Annathletics will promptly arrange a replacement or issue a full refund at no additional cost, ensuring your experience remains exceptional.

6. Customer Support

For questions, assistance, or to initiate a return, our dedicated team is here to help. Reach out through the following channels:

Email: support@annathletics.com

Phone: +971 50 500 5000

Social Media: @Annathletics on Instagram, Twitter, and Facebook

Annathletics is committed to delivering a premium shopping experience. This policy ensures clarity and confidence in every transaction, empowering you to shop with ease.