Refund Policy
Annathletics, founded by IFBB Pro Ana Elena, is dedicated to empowering women through premium activewear and ensuring a seamless shopping experience. Our Refund Policy outlines the conditions and procedures for obtaining a refund, designed to provide clarity and confidence for every purchase. We strive to process refunds efficiently while maintaining the highest standards of customer satisfaction.
1. Refund Eligibility
Refunds are available for eligible items returned within 7 days of delivery, subject to the following conditions:
- Condition: Items must be unused, unworn, and unwashed, with original tags and packaging intact.
- Timeframe: Refund requests must be initiated within 7 days from the delivery date.
- Proof of Purchase: A valid order confirmation or receipt is required to process the refund.
Non-Refundable Items:
- Products marked as final sale or clearance.
- Customized or personalized items designed to individual specifications.
2. Refund Process
To request a refund, follow these simple steps:
- Contact our customer service team at support@annathletics.com or +971 50 500 5000, providing your order number and refund request details.
- Receive a return authorization number and detailed shipping instructions from our team.
- Securely package the eligible items and ship them using a trackable courier service to the designated return address.
- Upon receipt and inspection of the returned items, we will process the refund within 8 business days.
3. Refund Options and Timelines
- Refunds are issued to the original payment method unless otherwise requested. Customers may opt for store credit for immediate use on future purchases.
- Credit/Debit Card Refunds: Processed within 8 business days, typically reflecting in your account within 10-12 business days, depending on your payment provider.
- Store Credit: Issued instantly upon approval of the return, ready for use on our website.
4. Damaged or Defective Items
If you receive a damaged or defective product, please notify our customer service team within 3 days of delivery, including clear photos of the issue. We will promptly arrange a full refund or replacement at no additional cost, ensuring your experience remains exceptional.
5. Contact Us
For assistance with refunds or any related inquiries, our dedicated team is here to support you:
Email: support@annathletics.com
Phone: +971 50 500 5000
Social Media: @Annathletics on Instagram, Twitter, and Facebook
Annathletics is committed to delivering a premium shopping experience, empowering you to shop with confidence. This Refund Policy ensures transparency and ease, reflecting our dedication to your satisfaction.
