Return Policy
Annathletics, founded by IFBB Pro Ana Elena, is committed to empowering women through premium activewear and ensuring a seamless shopping experience. Our Return Policy outlines the conditions and procedures for returning or exchanging eligible items, designed to provide clarity and confidence with every purchase. We strive to make the return process straightforward, reflecting our dedication to customer satisfaction.
1. Eligibility for Returns and Exchanges
We want you to love your Annathletics gear. Eligible items may be returned or exchanged within 7 days of delivery, provided the following conditions are met:
- Condition: Products must be unused, unworn, and unwashed, with all original tags and packaging intact.
- Timeframe: Return or exchange requests must be initiated within 7 days from the delivery date.
- Proof of Purchase: A valid order confirmation or receipt is required to process the request.
Non-Returnable Items:
- Products designated as final sale or clearance.
- Customized or personalized items tailored to individual specifications.
2. Return Process
Initiating a return or exchange is simple and efficient. Follow these steps to ensure a smooth experience:
- Contact our customer service team at support@annathletics.com or +1-800-555-1234, providing your order number and details of your return or exchange request.
- Receive a return authorization number and detailed shipping instructions from our team.
- Securely package the eligible items and ship them using a trackable courier service to the designated return address.
- Upon receipt and inspection, we will confirm the return or process the exchange within 8 business days.
3. Exchanges
For a different size, color, or style, exchanges are available for eligible items. To expedite the process:
- Return the original item following the steps above.
- Place a new order for the desired item through our website, ensuring availability of your preferred product.
4. Damaged or Defective Items
In the unlikely event you receive a damaged or defective product, please notify our customer service team within 3 days of delivery, including clear photos of the issue. We will promptly arrange a replacement or offer alternative solutions at no additional cost, ensuring your experience remains exceptional.
5. Contact Us
For assistance with returns, exchanges, or any related inquiries, our dedicated team is here to support you:
Email: support@annathletics.com
Phone: +971 50 500 5000
Social Media: @Annathletics on Instagram, Twitter, and Facebook
Annathletics is dedicated to delivering a premium shopping experience that empowers your journey. This Return Policy ensures transparency and ease, allowing you to shop with confidence and focus on embracing your strength.
